Frequently Asked Questions
What is your return policy?
We accept returns within 30 days of delivery, provided the item is in its original condition and packaging.
Simply contact our support team to receive a return label and detailed instructions.
Refunds are issued once your item has been inspected and approved.
When will I receive my order?
Orders are processed within 1–2 business days and shipped via express, insured delivery.
Depending on your location, you can expect your order within 3–7 business days after dispatch.
You’ll receive a tracking link once your parcel is on its way.
What are the shipping costs?
We offer free express shipping on all orders above €50.
For smaller orders, a flat rate of €5 applies at checkout.
All shipments are insured and trackable, ensuring your order arrives safely and on time.
